CURSO DE SOPORTE TÉCNICO

Temario del Curso de Soporte Técnico PC Pro

1. COMPUTING OVERVIEW

   1. Course Introduction

      1. PC Pro Introduction (6:42)

   2. Using the Simulator

      1. Using the Simulator (20:23)
      2. Explore the Lab Interface
      3. Working with Internal Components (12:30)
      4. Connect Internal Components

   3. Hardware Basics

      1. Computing Basics (10:52)
      2. Computing Facts
      3. External Components (5:51)
      4. Port and Connector Facts
      5. Adapter and Converter Facts
      6. Set Up a Computer
      7. Internal Components (3:09)
      8. Practice Questions

   4. Windows Basics

      1. Windows Operating Systems (5:17)
      2. Windows Operating System Facts
      3. Using the Windows 7 Interface (10:53)
      4. Using the Windows 8 Interface (8:29)
      5. Using the Windows 10 Interface (9:27)
      6. Windows Interface Facts
      7. Practice Questions

   5. Linux Basics

      1. Linux Operating Systems (7:31)
      2. Using Linux Shell Commands (14:55) 1.5.3 Linux Facts
      3. Using Shell Commands
      4. Shutdown a Linux System
      5. Practice Questions

   6. Mac OS Basics

      1. 6.1 Mac OS Introduction (5:58)
      2. 6.2 Using the Mac OS Interface (8:39)
      3. 6.3 Mac OS Features and Settings (7:04) 1.6.4 Mac OS Facts
      4. 6.5 Practice Questions

2. PC TECHNICIAN

   1. Protection and Safety

      1. Safety (4:53)
      2. Safety Measures
      3. Electrostatic Discharge (5:21)
      4. Protecting Against ESD (4:08)
      5. ESD Facts
      6. Environmental Concerns (5:27)
      7. Environmental Facts
      8. Practice Questions

   2. Professionalism

      1. Professionalism (4:20)
      2. Professionalism Facts
      3. Practice Questions

   3. PC Tools

      1. PC Toolkit (5:21)
      2. Tool Facts
      3. Practice Questions

   4. PC Maintenance

      1. PC Maintenance Best Practices (3:22)
      2. PC Maintenance Facts
      3. Protecting Power (10:38)
      4. Configuring UPS Settings (12:11)
      5. Power Protection Facts
      6. Install a UPS
      7. Practice Questions

   5. Troubleshooting Overview

      1. Troubleshooting Process (7:00)
      2. Troubleshooting Process Facts
      3. Practice Questions

3. SYSTEM COMPONENTS

   1. Cases and Form Factors

      1. Cases and Form Factors (6:23)
      2. System Case Facts
      3. Practice Questions

   2. Power Supplies

      1. Power Supplies (4:10)
      2. Power Supply Facts
      3. Identifying Power Supply Components (6:00)
      4. Changing the Power Supply (8:28)
      5. Install a Power Supply
      6. Practice Questions

   3. Motherboards and Buses

      1. Motherboard Components (4:43)
      2. Motherboard Facts
      3. Installing a Motherboard (6:20)
      4. Motherboard Installation Facts
      5. Choose and Install a Motherboard
      6. Practice Questions

   4. Motherboard Troubleshooting

      1. Motherboard Troubleshooting (8:19)
      2. Motherboard Troubleshooting Facts
      3. Troubleshoot System Power
      4. Troubleshoot Power Supply Problems
      5. Practice Questions

   5. Processors

      1. Processor Concepts (17:03)
      2. CPU Facts
      3. CPU Performance Facts
      4. CPU Socket Facts
      5. Installing a Processor (6:35)
      6. CPU Installation Facts
      7. Select and Install a Processor 1
      8. Select and Install a Processor 2
      9. Practice Questions

   6. Processor Troubleshooting

      1. Processor Troubleshooting (6:18)
      2. Processor Troubleshooting Facts
      3. Troubleshoot Processor Installation 1
      4. Troubleshoot Processor Installation 2
      5. Practice Questions

   7. Memory

      1. Random Access Memory (4:13)
      2. DRAM Types (6:18)
      3. RAM Facts
      4. Memory Speed (13:16)
      5. Memory Speed Facts
      6. Practice Questions

   8. Memory Installation

      1. Memory Characteristics (15:15)
      2. Memory Facts
      3. Select Memory by Sight
      4. Selecting the Correct Memory Module (10:41)
      5. Installing Memory (7:52)
      6. Memory Installation Facts
      7. Install Triple Channel Memory
      8. Practice Questions

   9. Memory Troubleshooting

      1. Memory Troubleshooting (6:36)
      2. Testing Memory (4:36)
      3. Memory Troubleshooting Facts
      4. Troubleshoot Memory 1
      5. Troubleshoot Memory 2
      6. Practice Questions

   10. BIOS/UEFI

       1. BIOS/UEFI (12:03)
       2. PC Boot Process (4:06)
       3. BIOS/UEFI Facts
       4. Editing BIOS/UEFI Settings (14:36)
       5. Using Built­In System Diagnostics (1:40)
       6. Flashing the BIOS/UEFI (10:28)
       7. Find BIOS/UEFI Settings
       8. Clear CMOS Settings
       9. Practice Questions

   11. Expansion Cards

       1. Expansion Buses and Slots (4:30)
       2. Expansion Bus Types
       3. Installing an Expansion Card (4:18)
       4. Install Expansion Cards
       5. Practice Questions

   12. Video

       1. Video Cards (5:32)
       2. Video Card Facts
       3. Installing a Video Card (6:12)
       4. Video Card Installation Facts
       5. Upgrade a Video Card
       6. Practice Questions

   13. Audio

       1. Digital Audio (9:07)
       2. Sound Cards (3:38)
       3. Sound Card Facts
       4. Managing Audio Devices (12:41)
       5. Sound Card Installation Facts
       6. Sound Card Connectors
       7. Select and Install a Sound Card
       8. Practice Questions

   14. Cooling

       1. System Cooling (7:55)
       2. System Cooling Facts
       3. Practice Questions

4. PERIPHERAL DEVICES

   1. Peripheral Devices

      1. Peripheral Devices (3:27)
      2. Peripheral Device Facts
      3. Connect a KVM Switch
      4. Practice Questions

   2. USB

      1. Universal Serial Bus (USB) (7:18)
      2. USB Facts
      3. Install USB Devices
      4. Install a USB Adapter
      5. Practice Questions

   3. IEEE 1394 (FireWire)

      1. FireWire (4:49)
      2. FireWire Facts
      3. Connect FireWire Devices
      4. Practice Questions

   4. Display Devices

      1. Display Devices (12:43)
      2. Display Device Facts
      3. Display Specifications (9:19)
      4. Display Specification Facts
      5. Configuring Display Settings in Windows (10:17)
      6. Configuring Advanced Display Settings in Windows (11:37)
      7. Select and Configure Dual Monitors
      8. Configuring Display Settings in Linux (3:37)
      9. Configuring Display Settings in Mac OS (5:41)
      10. Practice Questions

   5. Video Troubleshooting

      1. Video Troubleshooting (9:44)
      2. Video Troubleshooting Facts
      3. Optimize Video Settings
      4. Practice Questions

   6. Device Driver Management

      1. Device Installation (4:11)
      2. Installing Device Drivers (11:20)
      3. Managing Device Drivers on Windows (12:36)
      4. Managing Devices on Linux (12:24)
      5. Managing Devices on Mac OS (2:38)
      6. Hardware Device Facts
      7. Device Driver Installation Facts
      8. Manage Devices
      9. Practice Questions

   7. Device Driver Troubleshooting

      1. Device Driver Troubleshooting (4:57)
      2. Troubleshooting Devices (9:34)
      3. Device Troubleshooting Facts
      4. Manage Devices 1
      5. Manage Devices 2
      6. Practice Questions

5. STORAGE

   1. Storage Devices

      1. Storage Devices (11:42)
      2. Storage Device Facts
      3. Practice Questions

   2. SATA

      1. SATA (7:34)
      2. Installing a SATA Device (6:03)
      3. SATA Installation Facts
      4. Install SATA Devices
      5. Practice Questions

   3. Optical Media

      1. CD Drives (5:24)
      2. DVD Drives (5:32)
      3. Blu­ray (3:49)
      4. Optical Media Facts
      5. Practice Questions

   4. RAID

      1. RAID (11:05)
      2. RAID Facts
      3. Configuring a RAID Array (9:23)
      4. RAID Configuration Facts
      5. Create RAID Arrays
      6. Implement a RAID Solution
      7. Practice Questions

   5. File Systems

      1. Partitions, Volumes, and File Systems (3:58)
      2. Viewing File System Components (10:24)
      3. File System Facts
      4. MBR Partitioning (14:43)
      5. MBR Partitioning Facts
      6. GPT Partitioning (4:04)
      7. GPT Partitioning Facts
      8. Practice Questions

   6. File System Creation

      1. Creating Volumes with Disk Management (14:57)
      2. Creating Volumes with Diskpart (7:49)
      3. Create Volumes
      4. Converting Volumes (10:17)
      5. Format Drives
      6. Disk Status Facts
      7. Practice Questions

   7. Storage Management

      1. Adding Storage (6:30)
      2. Creating Mount Points and Extending Volumes (11:49)
      3. Shrinking and Splitting Partitions (3:03)
      4. Storage Management Facts
      5. Add Space to Existing Volumes
      6. Practice Questions

   8. Storage Spaces

      1. Storage Spaces (9:31)
      2. Creating Storage Spaces (11:09)
      3. Storage Space Facts
      4. Implement Storage Spaces
      5. Practice Questions

   9. Disk Optimization

      1. Storage Optimization (13:26)
      2. Optimizing Disks in Windows (14:01)
      3. Optimizing Disks in Linux (8:13)
      4. Optimizing Disks in Mac OS (4:33)
      5. Disk Optimization Facts
      6. Perform Disk Maintenance
      7. Practice Questions

   10. Storage Troubleshooting

       1. Storage Troubleshooting (8:51)
       2. Storage Troubleshooting Facts
       3. SSD Storage Issues (4:26)
       4. SSD Maintenance Facts
       5. Troubleshoot SATA Devices
       6. Practice Questions

6. NETWORKING

   1. Networking Overview

      1. Networking (5:23)
      2. Network Types (7:47)
      3. Networking Terms (10:58)
      4. Networking Facts
      5. Networking Topologies (7:09)
      6. Topology Facts
      7. Practice Questions

   2. Network Hardware

      1. Network Infrastructure (8:33)
      2. Network Devices (7:37)
      3. Networking Infrastructure and Device Facts
      4. Network Adapter Facts
      5. Select and Install a Network Adapter
      6. Practice Questions

   3. Networking Media

      1. Cable Media (11:38)
      2. Coaxial Cable Facts
      3. Twisted Pair Facts
      4. Twisted Pair Connector Facts
      5. Fiber Optic Facts
      6. Practice Questions

   4. Ethernet

      1. Ethernet (4:31)
      2. Ethernet Facts
      3. Ethernet Standards
      4. Practice Questions

   5. IP Networking

      1. Device Addressing (6:47)
      2. IP Addressing (8:07)
      3. Addressing Facts
      4. TCP/IP Protocol Facts
      5. Practice Questions

   6. IP Configuration

      1. IP Configuration (7:14)
      2. TCP/IP Configuration Methods (4:22)
      3. Configuring TCP/IP Properties (12:53)
      4. IP Configuration Facts
      5. Configure TCP/IP Settings
      6. Configure Alternate TCP/IP Settings
      7. Practice Questions

   7. IP version 6

      1. IP Version 6 (5:21)
      2. IPv6 Facts
      3. Practice Questions

   8. 11 Wireless

      1. Wireless Networking (6:13)
      2. Installing a Wireless Network Adapter (2:56)
      3. Wireless Networking Facts
      4. Wireless Security (6:50)
      5. Wireless Security Facts
      6. Configuring a Wireless Connection (9:26)
      7. Connect to a Wireless Network
      8. Configure a Wireless Profile
      9. Practice Questions

   9. Infrared, Bluetooth, and NFC

      1. Infrared, Bluetooth, and NFC (5:14)
      2. Configuring Bluetooth Connections (9:56)
      3. Infrared, Bluetooth, and NFC Facts
      4. Practice Questions

   10. Internet Connectivity

       1. Internet Services (11:51)
       2. Internet Connection Facts
       3. Configure a Cable Internet Connection
       4. Configure a DSL Internet Connection
       5. Creating a Dial­up Internet Connection (4:24)
       6. Configure a Dial­up Internet Connection
       7. Practice Questions

   11. SOHO Configuration

       1. SOHO Configuration (9:40)
       2. SOHO Configuration Facts
       3. Configuring a SOHO Router (13:13)
       4. Configuring a Wireless Access Point (13:49)
       5. Access Point Configuration Facts
       6. Windows Network Profile Facts
       7. Configure a Wireless Infrastructure
       8. Practice Questions

   12. Network Utilities

       1. Network Utilities (6:17)
       2. Using ipconfig and ifconfig (13:09)
       3. Find Configuration Information 1
       4. Find Configuration Information 2
       5. Find Configuration Information 3
       6. Use ifconfig
       7. Using ping and tracert (11:52)
       8. Using nslookup (5:53)
       9. TCP/IP Utilities
       10. Practice Questions

   13. HomeGroup Networking

       1. Implementing HomeGroups (10:10)
       2. HomeGroup Facts
       3. Practice Questions

   14. Network Troubleshooting

       1. Wired Network Troubleshooting (12:57)
       2. Wired Network Troubleshooting Tool Facts
       3. Wireless Network Troubleshooting (9:31)
       4. Troubleshooting Network Connectivity (13:51)
       5. Network Troubleshooting Facts
       6. Fix a Network Connection 1
       7. Fix a Network Connection 2
       8. Practice Questions

7. PRINTING

   1. Printers

      1. Printer Types (10:25)
      2. Printer Type Facts
      3. Laser Printing Process (7:46)
      4. Laser Printing Facts
      5. Printer Connection Facts
      6. Printer Characteristics Facts
      7. Choose a Printer
      8. Practice Questions

   2. Printer Configuration

      1. Printing Configuration (8:41)
      2. Installing a Local Printer (15:06)
      3. Configuring Virtual Printing (5:56)
      4. Printer Configuration Facts
      5. Select and Install a Printer
      6. Practice Questions

   3. Network Printing

      1. Network Printing (9:42)
      2. Sharing a Printer (12:35)
      3. Configuring a Wireless Network Printer (3:44)
      4. Network Printing Facts
      5. Configure Network Printing
      6. Practice Questions

   4. Printing Management

      1. Configuring Printer Properties (13:42)
      2. Managing Print Jobs (8:35)
      3. Printing Management Facts
      4. Configure Printer Properties
      5. Manage Printing

   5. Printer Maintenance

      1. Maintaining Laser Printers (10:31)
      2. Printer Preventative Maintenance Facts
      3. Practice Questions

   6. Printer Troubleshooting

      1. Printer Troubleshooting (9:49)
      2. Troubleshooting Printing (14:46)
      3. Printer Troubleshooting Facts
      4. Practice Questions

8. MOBILE DEVICES

   1. Notebook Computers

      1. Notebook Computers (8:46)
      2. External Notebook Ports and Functions (5:36)
      3. Notebook Facts
      4. Notebook Special Keys Facts
      5. Practice Questions

   2. Notebook Components

      1. Changing a Notebook Hard Drive (2:37)
      2. Installing Notebook Memory (3:33)
      3. Changing a Notebook Keyboard (3:20)
      4. Replacing LCD Components (7:15)
      5. Replacing Internal Notebook Components (16:32)
      6. Notebook Upgrade and Repair Facts
      7. Practice Questions

   3. Notebook Power Management

      1. Portable Power (5:02)
      2. Notebook Power Facts
      3. Configuring Power Options (8:54)
      4. Power Management Facts
      5. Edit Power Options
      6. Create a Power Plan
      7. Practice Questions

   4. Notebook Troubleshooting

      1. Common Notebook Issues (11:15)
      2. Notebook Maintenance Facts
      3. Notebook Troubleshooting Facts
      4. Practice Questions

   5. Mobile Devices

      1. Mobile Device Overview (9:58)
      2. Mobile Device Facts
      3. Mobile Communications Facts
      4. Mobile Device Accessory Facts
      5. Practice Questions

   6. Mobile Device Networking

      1. Networking Mobile Devices (8:54)
      2. Mobile Device Connection Facts
      3. Synchronizing Mobile Devices (6:22)
      4. Data Synchronization Facts
      5. Configuring Email on Mobile Devices (3:03)
      6. Mobile Email Configuration Facts
      7. Manage Mobile Devices

   7. Mobile Device Security

      1. Mobile Device Security (7:08)
      2. Mobile Device Security Facts
      3. Securing Mobile Devices (8:22)
      4. Practice Questions

   8. Mobile Device Troubleshooting

      1. Mobile Device Troubleshooting (7:23)
      2. Maintaining Mobile Devices (7:06)
      3. Mobile Device Troubleshooting Facts
      4. Practice Questions

9. SYSTEM MANAGEMENT

   1. Windows System Tools

      1. Using Task Manager (19:06)
      2. Using Control Panel (4:44)
      3. Using Management Consoles (10:28)
      4. Viewing System Information (11:10)
      5. System Configuration and DirectX (8:13)
      6. Using Regedit (8:30)
      7. Windows Utilities Facts
      8. System Command Facts
      9. Practice Questions

   2. Preferences and Settings

      1. Personalizing Windows (10:27)
      2. Configuring Region and Language Options (4:12)
      3. Indexing Files (6:13)
      4. Preferences Facts
      5. Practice Questions

   3. Performance Monitoring

      1. Performance Monitoring (6:22)
      2. Monitoring System Performance (13:19)
      3. Performance Monitoring Facts
      4. Practice Questions

   4. Users and Groups

      1. Users and Groups (6:30)
      2. Managing Local Users and Groups (14:57)
      3. User and Group Facts
      4. Authenticating with Online User Accounts (7:20)
      5. Online Authentication Facts
      6. Manage Users and Groups
      7. Managing UAC Settings (12:50)
      8. UAC Facts
      9. Practice Questions

   5. Remote Services

      1. Remote Desktop (5:53)
      2. Using Remote Desktop (15:18)
      3. Remote Desktop Facts
      4. Remote Assistance (3:10)
      5. Remote Assistance Facts
      6. Using Remote Assistance (9:10)
      7. Configure Remote Services
      8. Using Screen Sharing (5:36)
      9. Screen Sharing Facts
      10. Practice Questions

   6. Windows Application Management

      1. Windows Desktop Applications (4:34)
      2. Desktop Application Management Facts
      3. Configuring Application Compatibility (7:36)
      4. Application Compatibility Facts
      5. Scheduling Tasks (5:19)
      6. Windows Store Applications (2:43)
      7. Managing Windows Store Apps (7:15)
      8. Manage Applications
      9. Practice Questions

   7. Linux Application Management

      1. Installing Linux Software (6:32)
      2. Managing Apps on Linux (2:28)
      3. Managing Processes on Linux (6:43)
      4. Linux Application Management Facts
      5. Manage Linux Processes
      6. Practice Questions

   8. Digital Content  Management

      1. Software Licensing (8:00)
      2. Digital Rights Management (DRM) (8:07)
      3. Digital Content Management Facts
      4. Practice Questions

   9. Updates

      1. Updates (6:43)
      2. Using Windows Update (12:23)
      3. Update Facts
      4. Configure Windows Update
      5. Updating Linux (4:18)
      6. Updating Mac OS (2:59)
      7. Performing a Firmware Update (4:01)
      8. Practice Questions

   10. System Backup

       1. System Backup (6:35)
       2. Backup Facts
       3. Creating Backups in Windows (13:55)
       4. Creating Backups in Linux (4:37)
       5. Using Time Machine on Mac OS (4:47)
       6. Back Up the Computer
       7. Configure File History
       8. Practice Questions

   11. System Protection

       1. System Protection (4:53)
       2. Using Restore Points (13:13)
       3. Using Previous Versions (10:02)
       4. System Protection Facts
       5. Create a Restore Point
       6. Practice Questions

   12. System Recovery

       1. Windows 7 System Recovery (5:51)
       2. Windows 8.x and 10 System Recovery (6:54)
       3. Using Windows System Recovery Tools (7:52)
       4. Using File Recovery Tools (8:31)
       5. Restore Data from File History
       6. Restoring Data on Linux (3:27)
       7. Restoring Data on Mac OS (4:34)
       8. System Recovery Facts
       9. Practice Questions

   13. Virtual Memory

       1. Windows Virtual Memory (6:57)
       2. Managing the Paging File (8:00)
       3. Virtual Memory Facts
       4. Configure Virtual Memory
       5. Practice Questions

   14. Operating System Troubleshooting

       1. Windows Operating System Issues (10:23)
       2. Troubleshooting Windows Applications (12:42)
       3. Troubleshooting Windows Services (6:25)
       4. Application Troubleshooting Facts
       5. System Lockups (6:02)
       6. System Errors Facts
       7. Practice Questions

   15. Windows Boot Errors

       1. Windows Boot Process (5:24)
       2. Boot Process Facts
       3. Modifying the Boot Order (8:43)
       4. Configure the Boot Order
       5. Using Advanced Boot Options (10:27)
       6. Windows Boot Options
       7. Using the bootrec Command (6:55)
       8. Startup Error Facts
       9. Troubleshoot System Startup 1
       10. Troubleshoot System Startup 2
       11. Troubleshoot System Startup 3
       12. Troubleshoot System Startup 4
       13. Practice Questions

10. SYSTEM IMPLEMENTATION

    1. Component Selection

       1. Component Selection (7:56)
       2. Component Selection Facts
       3. Practice Questions

    2. Windows Pre­installation

       1. Windows Versions (7:02)
       2. Windows Versions Facts
       3. Pre­installation Planning (16:37)
       4. Installation Planning Facts
       5. Verifying System Compatibility (3:03)
       6. Practice Questions

    3. Windows Installation

       1. Windows Installation (8:34)
       2. Preparing Disks for Installation (8:44)
       3. Prepare Disks for Installation
       4. Installing Windows (10:11)
       5. Installation Facts
       6. Practice Questions

    4. Post Installation

       1. Post Installation (6:38)
       2. Post Installation Facts
       3. Migrating User Data with WET (9:28)
       4. Migrating User Data with USMT (13:08)
       5. Practice Questions

    5. Virtualization

       1. Virtualization Overview (13:39)
       2. Virtualization Facts
       3. Creating a Virtual Machine (11:52)
       4. Enable VT in the BIOS
       5. Cloud Computing Overview (12:09)
       6. Cloud Computing Facts
       7. Practice Questions

11. FILE MANAGEMENT

    1. Windows File Locations

       1. System File Locations (11:08)
       2. File Location Facts
       3. Using Libraries (7:44)
       4. Library Facts
       5. Practice Questions

    2. Managing Files on Windows

       1. Windows File and Folder Properties (7:48)
       2. File Extension Facts
       3. Attribute Facts
       4. Managing Files on Windows (15:00)
       5. Manage Files
       6. Managing Directories from the Command Prompt (15:31)
       7. Managing Files from the Command Prompt (14:15)
       8. File Management Commands
       9. Manage Files and Folders
       10. Practice Questions

    3. NTFS Permissions

       1. NTFS Permissions (6:03)
       2. Configuring NTFS Permissions (18:00)
       3. NTFS Permission Facts
       4. Configure NTFS Permissions
       5. Practice Questions

    4. Shared Folders

       1. Shared Folders (3:18)
       2. Configuring Basic Folder Sharing on Windows (13:45)
       3. Configuring Advanced Folder Sharing on Windows (13:38)
       4. Configuring Share and NTFS Permissions (17:07)
       5. Shared Folder Facts
       6. Share and Secure Folders
       7. Practice Questions

    5. Linux File Management

       1. Managing the Linux File System (11:05)
       2. Viewing File Contents (7:49)
       3. Editing File Contents (10:52)
       4. Managing Ownership and Permissions (8:30)
       5. Linux File Management Facts
       6. Manage the Linux File System
       7. Manage Linux File Ownership
       8. Practice Questions

12. SECURITY

    1. Best Practices

       1. Best Practices for Securing Workstations (8:15)
       2. Workstation Security Facts
       3. Security Policies (6:01)
       4. Security Policy Facts
       5. Practice Questions

    2. Incident Response

       1. First Responder (5:21)
       2. Basic Forensic Procedures (10:56)
       3. Incident Response Facts
       4. Practice Questions

    3. Physical Security

       1. Physical Security (8:34)
       2. Data Disposal and Destruction (6:35)
       3. Wiping a Disk (8:11)
       4. Configuring a Screen Saver Password (3:58)
       5. Physical Security Facts
       6. Require a Screen Saver Password
       7. Practice Questions

    4. Social Engineering

       1. Social Engineering (11:07)
       2. Practice Questions

    5. BIOS/UEFI Security

       1. BIOS/UEFI Security (8:28)
       2. Configuring BIOS/UEFI Security Settings (8:04)
       3. BIOS/UEFI Security Facts
       4. Configure BIOS/UEFI Security
       5. Practice Questions

    6. Malware Protection

       1. Malware (9:31)
       2. Malware Facts
       3. Malware Protection (8:32)
       4. Implementing Malware Protection on Windows (11:19)
       5. Implementing Malware Protection on Linux (7:34)
       6. Implementing Malware Protection on Mac OS (6:34)
       7. Malware Protection Facts
       8. Practice Questions

    7. Authentication

       1. Authentication (8:41)
       2. Elevating Privileges on Linux (6:04)
       3. Configuring Password Policies on Windows (11:54)
       4. Password Facts
       5. Enforce Password Settings
       6. Manage Linux Passwords
       7. Managing Authentication on Windows (6:23)
       8. Using a Biometric Scanner (3:11)
       9. Using a Smart Card Reader (3:24)
       10. Authentication Management Facts
       11. Practice Questions

    8. File Encryption

       1. File Encryption (5:23)
       2. File Encryption Facts
       3. Encrypting Files (9:16)
       4. Encrypt Files
       5. Bitlocker (5:44)
       6. Bitlocker Facts
       7. Using Bitlocker (6:42)

    9. Network Security

       1. Wired Network Security Best Practices (11:16)
       2. Wired Network Security Facts
       3. Wireless Network Security Best Practices (9:50)
       4. Wireless Network Security Facts
       5. Practice Questions

    10. Firewalls

        1. Firewalls (9:58)
        2. Configuring Windows Firewall (7:06)
        3. Firewall Facts
        4. Configure the Windows Firewall
        5. Network Appliances (3:01)
        6. Network Appliance Facts
        7. Practice Questions

    11. Proxy Servers

        1. Configuring Proxy Settings (5:38)
        2. Configuring Proxy Settings (5:11)
        3. Proxy Server Facts
        4. Use a Proxy Server
        5. Practice Questions

    12. VPN

        1. Virtual Private Networks (VPN) (9:01)
        2. Configuring a VPN Connection (6:44)
        3. VPN Facts
        4. Configure a VPN Connection
        5. Practice Questions

    13. Security Troubleshooting

        1. Common Security Issues (15:32)
        2. Network Security Threat Facts
        3. Security Troubleshooting Facts
        4. Practice Questions

13. CAPSTONE EXERCISES

    1. Build a Computer From Scratch
    2. Troubleshoot a Malfunctioning Computer
    3. Troubleshoot System Startup
    4. Create a Home Office Network
    5. Configure the Windows Operating System
    6. Troubleshoot a Mobile Device
    7. Configure Linux
    8. Lab Sandbox